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Frequently Asked Questions

Handmade Studio Location & Hours

Studio Hours: Open Monday to Friday 9am to 4:30pm. On these days, you do not need to be registered
for the event to stop in and shop. Our calendar will outline our late days, which will vary each week and month. Closed national holidays.

Location: Handmade Studio is 15 minutes south of Cleveland and less than 3 miles east of I-77.

Handmade Studio, LLC.
7820 E Pleasant Valley Rd.
Independence, Ohio 44131


Shopping Options & Payment Information

Account Log-In: Since Handmade Studio and Wholesale Supplies Plus are sister companies, your same log in will work at both sites for online ordering.

Shop at Studio: In-store purchases of supplies and ingredients will receive 10% off regular prices and no handling fee. This discount will be stacked with other discounts including those with coupons, sale discounts and loyalty rewards. Classes, events and finished gift products are not eligible for 10% off discount.

Handmade Studio has wide variety shelf stock for making handmade soaps, lotions and cosmetics. Regularly stocked items can be identified on the Handmade Studio website with a product notation “Studio Shelf Stock”. This notation does not guarantee that a customer did not just purchase the shelf inventory so if you are in need of a specific item, please call us to verify we have the item and desired quantity.

Call Ahead Ordering: You can call ahead to ensure the items you want to buy are on the shelf. If you would like us to set the items aside, we will need to invoice your order and have it ready for when you arrive. Call ahead orders will receive 10% off regular prices and a $5.95 handling fee. The handling fee covers the cost of pulling your order, product storage and preparing items prior to pick up. The 10% discount will be stacked with other discounts including those with coupons, sale discounts and loyalty rewards. Classes, events and finished gift products are not eligible for 10% off discount Call ahead orders must be paid at the time of calling ahead. We will call you when your order is ready for pick-up.

Online Ordering: Placing an online order is easy. Our website is the best in the business and is open 24 hours a day, 7 days a week and 365 days a year at www.HandmadeStudio.com. Shop in the convenience of your home or office and let us know the date you wish to pick-up your order. Orders will receive 10% off regular prices and a $5.95 handling fee. The handling fee covers the cost of preparing the order prior to pick up. The 10% discount will be stacked with other discounts including those with coupons, sale discounts and loyalty rewards. Classes, events and finished gift products are not eligible for 10% off discount. Orders can be paid online or at pick-up. We will call you when your order is ready for pick-up.

Donate Your Change Program: When placing your order online at Handmade Studio you are given the choice on the final stage of the checkout process to “Round Up” your order. This program rounds your order to the nearest dollar to benefit worthwhile causes. In addition to your donation, we will match your donation for this great cause. Our current cause is autism. Donations are made to Life Center for Autism Foundation.

Payment Methods: The Handmade Studio registers accept Visa, MasterCard, Discover, and Cash. When shopping online we accept Visa, MasterCard, Discover, and PayPal.

Ohio Tax Exemption Form: Ohio law requires us to charge Ohio sales tax for all purchases made in the State of Ohio, unless we have the proper form filled out. If you would like to make a tax-exempt purchase with our company you will need to submit to us the Blanket Exemption Certificate that is located in your online account, Click Here.

Shop and Ship

We understand from time to time you may run low on ingredients and are unable to make a trip into Handmade Studio. It’s no problem, we have you covered! Our sister company Wholesale Supplies Plus (WSP) ships all over the world and carries the same products we have at the studio. As a bonus they ship orders over $25 free of charge in the contiguous United States.

A few special notes when planning to “Shop & Ship”

• Lead times may vary.
• Your loyalty rewards count in both locations.
• Your personal coupons are available in both locations.
• You cannot shop at WSP and pick-up at the studio. WSP is exclusively mail order.
• WSP offers “bulk size” price discounts not offered at Handmade Studio.
• Orders will not receive the 10% off Handmade Studio discount.

To Shop & Ship at Wholesale Supplies Plus – Click Here

Subscriptions

Subscription Services gives you the opportunity to save by subscribing to the delivery of certain items. If you have a Handmade Magazine subscription in print or digital, you can manage the purchase log into your account. Then go to the “Subscription Services” on the left column.

Loyalty Rewards

Great news!! Handmade Studio and Wholesale Supplies Plus are sister companies. Rewards include higher discounts for the more you purchase They have combined their reward programs and all your purchases now work toward higher reward levels! To read more about the reward program, Click Here.

To view your current reward status, Click Here.

Maintain a Bronze reward status ($40 in purchases in a rolling 12 month period) and you will have access to all current and past issues of Handmade Magazine! You can view these issues in your personal digital bookcase located in “My Account”.

Wish List

While viewing products at Handmade Studio, you will have an option to save a product to your “Wish List”. To view your current wish list, simply log into your account and click on the link located on the left side of the page.

Refunds & Returns

We take pride in only offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns on fragrance, colors, additives and ingredients that are not safety sealed. You can return unused molds and packaging items within 15 days from date of purchase.

Commitment to Giving Back

Handmade Studio believes that corporations have the responsibility to give back to the communities in which they serve. Our charity of choice is Life Center for Autism Foundation (LCA), an established 501(c)3 organization with the mission of providing social opportunities to those impacted by autism. Past donations have been given to support therapeutic riding programs, a culinary kitchen for an adult autism program, horticulture gardens for adults with special needs and a “soap shop” learning center at a special needs high school. In addition to supporting Life Center for Autism our sister company, Handmade Studio is a work site for special needs students. In addition, we support local families in need throughout the year.

Questions & Expert Answers

We offer the ability for customers to ask questions online and receive answers from our expert in-house team of makers. To ask a question, go to the product page and click “Ask Question”. Once we research your answer we will place the reply online. You can view your questions with answers by going to the product online or our community are of your account. Click on “May Questions & Answers”.

Product Rating System / Guidelines

We want you to have easy access to product ratings and reviews. As a Handmade Studio Customer, you can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.
As a “thank you” for helping make our site more robust, we will issue you a coupon for contributing to our online product rating and view system. Simply place your review, wait for an administrative spam review and then when the review is made public…you will have a coupon deposited in your online account! The coupon will good for the product you reviewed!!

Who can create customer reviews?
You must purchase a product before you can rate and review it. We encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. We do have rules for submitting reviews and we reserve the right to deny reviews that do not fall within our guidelines.

How to write an awesome review
Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.

Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.

Be Honest: We welcome honest product reviews--positive and negative. As long as a rating and review remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, we will not remove the review because they are critical. We believe all helpful information can inform our customers’ buying decisions.

What's not allowed
Handmade Studio appreciates your time and participation in our product rating and reviews program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable Material:

• Obscene, confrontational or distasteful content
• Profanity or spiteful remarks
• Promotion of illegal conduct
• Promotion of other businesses or competitors
• Off topic comments
• Reviews that do not provide customers with an honest product evaluation

Inappropriate Content:

• Advertisements, promotional material or repeated posts that excessively make the same point
• Comments by or on behalf of a person or company with a directly competing product or business
• Posts intended to advertise a business including yourself, manufacturers or competitors
• Confrontational feedback to other reviewers
• Details about availability or alternative ordering locations
• Feedback about typos or inaccuracies in our website or product description
• Feedback about customer service or general company policies
• Content that is intended to harm a person, business or company including product sales
• Quoting of other people's comments
• Phone numbers, postal mailing addresses, and external URLs
• Foreign language content

 
 
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